Refund and Returns Policy
Lucco Milano Via Montenapoleone, 20121 Milano, Italia Exclusively Online Date: 26 November 2025
1. Elegance in Service
At Lucco Milano, we are committed to delivering products that reflect the highest standards of craftsmanship and luxury. Your satisfaction is our priority, and we have designed our Refund & Return Policy to be transparent, professional, and respectful of your expectations.
2. Returns
- Eligibility: Items may be returned within 14 days of delivery.
- Condition: Products must be unused, unworn, and returned in their original packaging with all tags attached.
- Exclusions: Personalized, altered, or final‑sale items are not eligible for return.
3. Refunds
- Process: Once your return is received and inspected, we will notify you of approval or rejection.
- Method: Approved refunds will be issued to your original payment method within 7–10 business days.
- Partial Refunds: Items not in original condition, damaged, or missing parts may qualify for partial refunds at our discretion.
4. Exchanges
- Availability: Exchanges are offered for size or color variations, subject to stock availability.
- Procedure: Please contact our customer care team before sending an item back to confirm exchange options.
5. Return Shipping
- Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Tracking: We recommend using a trackable shipping service to ensure safe delivery of your return.
6. Contact Us
For all return and refund inquiries, please reach out to our dedicated customer care team:
📧 returns@luccomilano.com
📍 Via Montenapoleone, 20121 Milano, Italia
7. Exclusively Online
Lucco Milano operates as an online‑only luxury fashion house. All purchases, returns, and communications are managed digitally to ensure efficiency and exclusivity.
